Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com

Returns

Notify us by e-mail of your intention to return an item, and the reason for the return. If you suspect a manufacturer's defect, please send a photo of the defect by e-mail. Include your name, order number, proof of purchase, and indicate if you would prefer a refund or store credit 

We would be unable to change or cancel an order once it has been placed. 

If your online order is not as expected, please contact us 

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible for assistance. 

Shipping

We ship to Canada and United States.

After your order has been processed, please allow 2-5 business days for your order to arrive in Canada and 5-10 business days for outside of Canada (varies by location).